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With a lot concern across the novel coronavirus (COVID-19), we need to let you recognize what we’re doing to assist hold you and our workers protected. We’re dedicated to taking the suitable steps to assist comprise the unfold of COVID-19 whereas persevering with to offer your pets with uninterrupted care. Except you imagine you could have are available contact with COVID-19, are contagious, or are beneath quarantine instructions, please proceed to come back in for appointments and procedures as you usually would.
We’re following the steerage and recommendation offered by well being authorities. This implies asking our shoppers who suspect they might have come into contact with the coronavirus, are exhibiting signs, or have traveled prior to now 14 days to NOT come into the clinic. In case your pet does have an pressing concern, please notify us earlier than arriving on the clinic. That is in order that we are able to make the mandatory preparations to attenuate contact with different shoppers and our workers.
We’re additionally taking steps to maintain our clinic a low-risk setting. This contains repeatedly disinfecting frequent areas and gear (together with POS keypads), and sustaining open communication with our workers and shoppers. We need to guarantee we’re doing our half to maintain our neighborhood wholesome.
We’re preserving doorways locked to cut back foot site visitors in our ready areas. Whenever you arrive on the clinic, please give us a name at 604 274 9938 and we’ll be certain that the realm is obvious so that you can are available on your appointment. We additionally ask that only one particular person accompany their pet for the examination. In the event you do not feel snug coming into the clinic then please tell us at the moment of reserving your appointment that you want to a car parking zone appointment so we are able to allocate time accordingly. When you arrive give us a name on 604 274 9938. Our staff will come out to you, retrieve your pet out of your automotive, convey it in to the clinic and supply the identical service and care as in case you have been there. The one distinction is which you could keep in your automotive whereas your pet is being seen. As soon as your pet’s appointment is finished we’ll come out to you or name you and go over all the pieces. All remedies might be executed that you just conform to after which your pet might be returned to you. We are able to additionally do car parking zone prescription or meals choose ups if in case you have a bank card on file with us.
Many individuals have been stocking up on pet meals and provides. We’re doing our greatest to order sufficient to go round and remind all our shoppers that we have to share the availability in order that nobody has to go with out. We need to remind you of our on-line webstore https://www2.myvetstore.ca/Account/Register. We’re guaranteeing anybody that should self isolate nonetheless has entry to the merchandise they want. We’re trying into increasing our webstore to incorporate prescription medicines additionally over the approaching weeks (please be affected person as we add this stock – it takes time).
A couple of individuals have requested us whether or not transmission of COVID-19 between people and their pets is feasible. Though there isn’t a definitive reply right now, there may be presently no proof that pets can change into sick. Infectious illness specialists, in addition to the CDC, OIE, and WHO, point out there isn’t a proof to counsel that canines or cats is usually a supply of an infection with SARS-CoV-2. This contains spreading COVID-19 to individuals.
Hyperlinks to dependable info sources, in addition to an FAQ for pet homeowners from the AVMA, are on the finish of this letter.
We are going to proceed to observe the present scenario. We are going to notify you of any adjustments that would have an effect in your capacity to get care on your pets. We’re lucky to reside in an space that’s presently low threat, however it would take a accountable strategy by everybody to be sure that doesn’t change. Please maintain yourselves and your fur youngsters.
Sincerely
Dr Breanne Galloway, Dr Teresa Millar, Dr Margaret Fisher and the staff at Steveston Veterinary Hospital
BC Centre for Illness Management
American Veterinary Medical Affiliation FAQ for Pet Homeowners
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